Privacy Policy

We at Henderson Connellan takes your privacy seriously.

This policy covers the collection, processing and other use of personal data under the Data Protection Act 1998 (DPA) and the General Data Protection Regulations (GDPR).

For the purpose of the DPA and GDPR, we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to Sarah Smith at Henderson Connellan, 15-16 Market Place, Kettering, Northamptonshire, NN16 OAJ.

Information we collect

We will collect and process data about you that you give to us, by filling in a form, or by communicating with us by phone, email, or face to face. This information may include your email address, name, home or work address, telephone number, passport, driving licence, and bank details.

We will collect personal data on our website only if it is directly provided to us by you and therefore has been provided by you with your consent. Normally you will only provide such details if you complete an online enquiry form or request an instant valuation.

Third Party service providers 

We may share client data between our Henderson Connellan branches, but only where it is necessary to do so to provide the highest level of service to you.

Where we engage third party service providers to provide products (such as mortgages, home/contents insurance or utility services) or business services, (such as credit reference checks) we provide them with the minimum personal information needed to perform the service or provide the product we have requested. We ensure all third party service providers understand they are required to protect your information, and not to use it for any other purpose.

Please see below third party organisations we share your information with and why,:-

Third party

Why we share your personal information

Approved contractorsTo install for sale or to let boards, to appoint managing agents and building maintenance contractors, to arrange EPC visits, to arrange for contractors to provide safety & statutory tests and to take inventories
SurveyorsTo undertake a structural or Homebuyers survey
Solicitors or conveyancersTo provide home conveyancing services
Mortgage lenders/BanksTo progress your enquiry or application for a residential or buy to let mortgage application
Insurance CompaniesTo progress your enquiry or application for buildings and contents insurance, critical illness cover or rent guarantee
Rent and Legal insurance providersTo set up landlord insurances, and in the event of a claim
SolicitorsTo pursue a claim for breach of tenancy agreement
Referencing CompaniesTo check your creditworthiness, obtain references and to help prevent fraud and money laundering
Local AuthorityFor the payment of Council Tax
Law enforcement bodies including the police, HMRC and local CouncilTo comply with court orders or legal obligations
Landlord, tenant or guarantorTo comply with our legal obligations where we are providing a lettings service
The parties whose property you have viewed or on whose property you have submitted an offerTo communicate your offer or feedback on the viewing
Lifetime LegalTo comply with our Anti Money Laundering obligations
Utility CompaniesFor payment of utility bills
Debt collection companiesTo assist us in recovering any monies which are owed
Deposit Protection Scheme providersTo provide a Tenancy Deposit Protection Scheme
Acaboom/Valpal/Brief Your MarketTo gather property sales information
The Information Commissioner’s OfficeIf information relating to you is requested by them to investigate a concern you have raised with them
The Financial Ombudsman ServiceIf information relating to you is requested by them to investigate a complaint
The Property OmbudsmanWhere they are providing a dispute resolution service  in connection with letting services
LoopTo hold client information and property detail information

Use of your information

We may hold and process personal data that you provide to us in accordance with the DPA and GDPR.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you, and to meet our contractual commitments to you. In addition, we may use the information for the following purposes:

  1. To notify you about any properties coming to the market that may be of interest to you;
  2. To contact you with information about properties and/or services similar to those that you have already purchased or enquired about;
  3. To provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
  4. Where you have consented to receive our e-newsletters, from time to time to provide that service to you.
  5. To notify you about changes to our service.

Disclosure of your information

We will disclose your personal information to third parties:

  1. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us, our customers, or others.
  2. To enable us to comply with the law and to assist fraud protection and minimise credit risk.
  3. Where you have consented for us to do so, to selected third parties who may contact you about their goods or services that you may be interested in, or require for the completion of our contractual obligations.
  4. Data may be shared with our chosen data processor, BriefYourMarket, for the purpose of software and system provision and as our analytics and communications platform provider.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers as we use remote website server hosts to provide the website and some aspects of our service – this is generally the nature of data stored in “the Cloud”.  This includes staff engaged in, among other things, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We will process, disclose or share your personal data only if required to do so by law or in the good faith that such action is necessary to comply with legal requirements or legal process served on us or the industry.

At Henderson Connellan, we respect your privacy and take the protection of your personal data seriously. We use cookies to personalise your online experience and provide you with tailored advertising. This means that we may use your personal data and cookies to show you ads that are relevant to your interests and preferences. Rest assured that we will always obtain your explicit consent before using your personal data for this purpose, and you can manage your cookie preferences at any time through our cookie settings. Our website uses Google services such as Google Analytics and Google Ads to enhance your browsing experience and provide you with relevant ads. When you visit our site, Google may collect your personal data through cookies to display personalised ads based on your interests and browsing behaviour. Google may also use this data to measure the effectiveness of our ads and provide us with insights on how to improve our marketing campaigns. We assure you that we comply with Google’s policies and guidelines for data protection, and we do not have any control over the information collected by Google. For more information on how Google uses your personal data, please refer to this link: https://policies.google.com/technologies/partner-sites

Cookies

Cookies are used for ads personalisation.

Our website uses cookies to distinguish you from other users of our website. We use cookies to gather information to provide statistical information regarding the use of our website. Such information will not identify you personally, but helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

We use technologies, such as cookies, to customise content and advertising, to provide social media features and to analyse traffic to the site. We also share information about your use of our site with our trusted social media, advertising and analytics partners.

Your rights

You have the right to tell us not to use your personal information for marketing purposes. You can exercise this right by unsubscribing using the link in any of the marketing emails we send you. You also have the right to change the permissions that you have given us in relation to how we may use your data, and can do this in the permissions link in any of the marketing emails we send you. You also have the right to request that we cease using your data or that we delete all personal data that we hold relating to you.

You have the right to access your personal information we hold. There is no charge for requesting that we provide you with details of the personal data that we hold. We will provide this information within one month of your requesting the data. You can exercise these rights at any time by writing to us at the address above.

Changes to our privacy policy

Any changes we make to our privacy policy will be updated on our website and, where appropriate, sent to you by email. Please regularly review this policy to be informed of how we are protecting your personal data.

Contacting us

We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us at Henderson Connellan, 15-16 Market Place, Kettering, Northamptonshire, NN16 OAJ or sarah.smith@hendersonconnellan.co.uk.

Version: May 2023

Contact Us

Corby

10 Spencer Court, Corby, Northamptonshire, NN17 1NU

01536 409 717

Mon-Fri 9am-6pm Sat 9am-5pm Sun Closed

Kettering

15-16 Market Place, Kettering, Northamptonshire, NN16 OAJ

01536 417 888

Mon-Fri 9am-6pm Sat 9am-5pm Sun 11am-2pm

Market Harborough

63 High Street, Market Harborough, Leicestershire, LE16 7AF

01858 410 400

Mon-Fri 8:30am-6pm Sat 9am-5pm Sun Closed

Nene Valley

43 Nene Court, Wellingborough, Northamptonshire, NN8 1LD

01933 829 222

Mon-Fri 9am-6pm Sat 9am-5pm Sun Closed