Terms & Conditions

  1. Henderson Connellan
    Henderson Connellan is a private company registered in England and Wales under separate businesses in each of our locations. Our registered office address and company registration numbers:

 

Henderson Connellan (Kettering) Ltd

15-16 Market Place,

Kettering,

NN16 0AJ

Company Registration Number: 07361602

 

Henderson Connellan Market Harborough Ltd

63 High Street,

Market Harborough,

LE16 7AF

Company Registration Number: 06127105

 

Henderson Connellan (Corby) Ltd

10 Spencer Ct,

Corby,

NN17 1NU

Company Registration Number: 07202945

 

Henderson Connellan Nene Valley Ltd

43 Nene Court,

29 The Embankment,

Wellingborough,

NN8 1LD

Company Registration Number: 13656677

 

 

  1. This Website

Henderson Connellan owns the website located at  https://hendersonconnellan.co.uk (the “Website”). By accessing and using the Website, you, the user, agree to be bound by these terms and conditions (the “Terms”) which govern your access to and use of the Website.

 

  1. Ownership and Use of Content

3.1 All text, data, charts, tables, software, video, music, sound, graphics, photographs, illustrations, artwork, names, logos, trade marks, service marks, and other material on the Website (the “Content”) and all rights in it belong to Henderson Connellan. You may retrieve and display Content from the Website on a computer screen, print individual pages on paper (but not photocopy them), and store such pages in electronic form on disk (but not on any server or other storage device connected to a network) for your personal use. Content may not be copied, reproduced, republished, downloaded, posted, broadcast, or transmitted in any other way.

3.2 You agree not to adapt, alter, or create a derivative work from any of the Content on the Website or to use it for any purpose other than for your personal and non-commercial use.

 

  1. Unlawful Use

You agree to use this Website only for lawful purposes and in a manner that does not infringe the rights of or restrict or inhibit the use and enjoyment of the Website by any third party. Such restriction or inhibition includes, but is not limited to, conduct which is defamatory, or which may harass, cause distress or inconvenience to any person and the transmission of obscene or offensive content or the disruption of normal flow of dialogue within the Website.

 

  1. Intellectual Property Rights

5.1 All copyright, trade marks, database rights, and other intellectual property rights that may exist in this Website and the Content shall remain at all times the property of Henderson Connellan.

5.2 The trade marks, service marks, and logos used and displayed on this Website (“Trade Marks”) are registered or unregistered trade marks of Henderson Connellan. Nothing on this Website should be construed as granting, by implication or otherwise, any licence or right to use any Trade Mark without written permission from Henderson Connellan. The name of Henderson Connellan may not be used in any way, including in advertising or publicity pertaining to distribution of Content without the prior written permission of Henderson Connellan.

 

  1. Liability

6.1 The Website and Content is provided “AS IS” and on an “AS AVAILABLE” basis and Henderson Connellan does not guarantee the accuracy, timeliness, completeness, performance, or fitness for a particular purpose of the Website or any Content. All implied warranties, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, and accuracy are excluded from these Terms to the extent that they may be excluded as a matter of law.

6.2 In no event will Henderson Connellan be liable for any loss including, without limitation, indirect or consequential loss, or any damages arising from loss of use, data, or profits, whether in contract, tort, or otherwise, arising out of or in connection with the use of this Website.

6.3 Henderson Connellan has tried to ensure that all the Content provided on the Website is correct at the time of publication. The Content is provided on an information basis only and should not be relied upon. No responsibility is accepted by or on behalf of Henderson Connellan for any errors, omissions, or misleading Content on the Website or on any websites to which the Website connects.

6.4 Henderson Connellan does not warrant that the Website or Content will be uninterrupted or error-free, that any defects will be corrected, or that this Website or the server that makes it available are free of viruses or bugs.

 

  1. Privacy

You must read and accept the Henderson Connellan Privacy Policy & Notice and our Cookies Policy which details what type of personal information Henderson Connellan may collect from you when you visit the Website, how Henderson Connellan may store and use the information in accordance with GDPR 2018 and the Privacy and Electronic Communications Regulations 2003, and how we use cookies.

 

  1. Changes to the Terms

Henderson Connellan reserves the right, at its discretion, to make changes to any parts of the Website or these Terms. When these Terms are amended, Henderson Connellan will publish details of the amendments on the Website. Your continued use of the Website is taken as your agreement to be bound by these Terms as amended.

 

  1. Jurisdiction

These Terms shall be governed by and construed in accordance with English Law and subject to the exclusive jurisdiction of the English Courts.

 

  1. Severability

If these Terms or any part of them should be determined to be illegal, invalid, or otherwise unenforceable under the laws of any state or country in which these Terms are intended to be effective, then to the extent that they are so illegal, invalid, or unenforceable, they shall in that state or country be treated as severed and deleted from these Terms and the remaining Terms shall survive and remain in full force and effect and continue to be binding and enforceable in that state or country.

 

  1. Conflict

If there is any conflict between these Terms and any other written agreement between you and Henderson Connellan then the latter shall prevail.

 

  1. Events beyond our control

Henderson Connellan will not be responsible for any breach of these Terms caused by circumstances beyond its reasonable control.

 

  1. Links

Henderson Connellan is not responsible for the availability or content of any third-party websites or material you access through this Website.

 

  1. File Download

Certain files of Content are available for download from the Website. These files of Content are subject to these Terms.

 

  1. Contact

If you wish to contact Henderson Connellan regarding the Website, these Terms, or the Privacy Policy & Notice, please contact us by post, telephone, or in person at any of our branches:

 

Henderson Connellan (Kettering) Ltd

15-16 Market Place,

Kettering,

NN16 0AJ

Telephone: 01536 417888

Email: ketteringsales@hendersonconnellan.co.uk

 

Henderson Connellan Market Harborough Ltd

63 High Street,

Market Harborough,

LE16 7AF

Telephone: 01858 410400

Email: marketharboroughsales@hendersonconnellan.co.uk

 

Henderson Connellan (Corby) Ltd

10 Spencer Ct,

Corby,

NN17 1NU

Telephone: 01536 409717

Email: corbysales@hendersonconnellan.co.uk

 

Henderson Connellan Nene Valley Ltd

43 Nene Court,

29 The Embankment,

Wellingborough,

NN8 1LD

Telephone: 01933 829222

Email: nenevalley@hendersonconnellan.co.uk

 

  1. Redress Scheme

Henderson Connellan is a member of The Property Ombudsman and we subscribe to their Code of Practice. In the unlikely event that you have a complaint that we cannot resolve directly, you can refer to our complaints procedure, or you can visit The Property Ombudsman website directly at www.tpos.co.uk.

 

  1. Fees Disclosure
    Details of our fees and charges for both landlords and tenants are clearly displayed on our website [Link to Fees Page, e.g., www.hendersonconnellan.co.uk/fees]. These fees are inclusive of VAT where applicable and comply with the Consumer Rights Act 2015.

 

  1. Anti-Money Laundering Regulations

Henderson Connellan is committed to combating money laundering and terrorist financing. As part of our legal obligations, we are required to carry out customer due diligence checks on our clients. This may involve requesting identification and proof of address from you at various stages of our engagement. For more detailed information on our AML obligations, please refer to our Anti-Money Laundering Information page.

 

  1. Professional Indemnity Insurance

Henderson Connellan holds professional indemnity insurance in accordance with our regulatory requirements. Details of our insurer and the territorial coverage can be provided upon written request.

 

  1. Website Accessibility

Henderson Connellan is committed to ensuring that our website, https://hendersonconnellan.co.uk , is accessible to the widest possible audience, regardless of technology or ability. We strive to provide an inclusive online experience that is easy to perceive, understand, navigate, and interact with for all our visitors.

 

Our Commitment and Standards:

We aim to make our website conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where possible. These guidelines, developed by the World Wide Web Consortium (W3C), provide a widely accepted international standard for web accessibility.

We are working to achieve this by:

  • Ensuring clear and consistent navigation throughout the site.
  • Providing alternative text descriptions for all meaningful images, allowing screen readers to convey visual information.
  • Maintaining appropriate colour contrast for text and interactive elements to assist users with visual impairments.
  • Making the website fully navigable using only a keyboard, without relying on a mouse.
  • Structuring content logically with appropriate headings to improve readability and screen reader compatibility.
  • Ensuring forms are accessible and provide clear instructions and error messages.
  • Avoiding elements that could trigger seizures or cause discomfort (e.g., excessive flashing or animation).


Feedback and Reporting Accessibility Issues:

We are continuously working to improve the accessibility of our website. If you encounter any accessibility barriers, have suggestions for improvement, or require information in an alternative format, please do not hesitate to contact us. Your feedback is invaluable in helping us enhance our website for everyone.

Please contact us using the details in Section 15 (Contact), clearly stating the nature of the accessibility issue and the specific page (URL) where you encountered it. We will make every reasonable effort to address your concerns and provide the information in an accessible format.

 

Last Updated: August 2025